Careers

Position Title: Inside Sales/Rental Coordinator/Dispatch –  Plaistow, NH, & Chichester, NH

Reports to:  Branch Manager

POSITION SUMMARY

The Inside Sales Coordinator provides exceptional customer service in order to achieve rental, sales, and service revenue goals.

DUTIES/RESPONSIBILITIES

• Manage new and existing customer accounts by managing customer expectations; resolves customer issues and concerns.
• Develops new accounts by marketing company product lines and offering value-added services.
• Receives and processes customer orders and serves as the customer’s primary point of contact.
• Works closely with the Outside Sale Team to assist as needed.
• Develops a referral network to assist in increasing the client base.
• Assist in orienting customer on equipment and vehicles, if needed.
• Completes Rental Agreements and contract timely and accurately.
• Communicates with the service department regarding upcoming rental needs to ensure equipment is rent ready.
• Dispatches and manages the day to day trucking needs.

REQUIRED SKILLS/ABILITIES

• Strong verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent sales and customer services skills.
• Strong analytical and problem-solving skills.
• Ability to function in high-paced and at times stressful environment.
• Strong entrepreneurial drive and work ethic.
• Competitive nature.  Driven to succeed.  Hate to lose.
• Passion for/Knowledge of equipment (Scissor Lifts, Skid Steers, Mini Ex, Loaders, Multi Terrain Loaders) a plus.
• Experience with general contractor’s, excavators, and landscapers a plus.
• Proficient with Microsoft Office and eager to embrace technology (cell phones, i-Pads, CRM, etc.).
• Hungry to learn and an ability to apply new knowledge.

EDUCATION AND EXPERIENCE

• College degree or equivalent work experience preferred.
• Customer service and/or sales experience preferred.
• Valid driver’s license.

PHYSICAL REQUIREMENTS

• Occasional lifting may be required up to 50 lbs.
• Must be able to sit and stand for long periods of time with frequent bending.

Position Title: Preventative Maintenance Technician/Field Services – Chichester, NH

Reports to:  Service Manager

POSITION SUMMARY

The Field Service Mechanic performs maintenance and repair of complex mechanical, electrical, hydraulic, and diesel systems on a variety of heavy equipment on-site or in the field.

DUTIES/RESPONSIBILITIES

• Completes repairs and preventative maintenance functions on-site and in the field.
• Trains technicians on repairs, maintenance, mechanical, electrical, hydraulic and diesel systems.
• Provides demonstration and instruction on heavy equipment use to customers.
• Interacts with customers and vendors to property diagnose and repair heavy equipment.
• Completes work orders and documents maintenance history with detail and accuracy in a timely manner.
• Communicates with Service Manager regarding equipment damage and/or other work hazards, accidents or injuries.
• Orders parts as necessary to complete repairs and maintenance of equipment.
• Conducts heavy equipment functionality, use, and safety tests.

REQUIRED SKILLS/ABILITIES

• Experience and training in assessment techniques including examining, questioning, evaluating and reporting on the performance of all equipment in the rental fleet.
• Highly developed mechanical background including work with various construction or heavy machinery, specifically repairing hydraulics, electric systems, and diesel engines.
• Extensive knowledge of construction or heavy equipment, advanced understanding of schematics and diagrams.
• Must have own tools required to perform job.
• Attention to detail and strong organizational skills.
• Excellent written and verbal communication skills.
• Excellent interpersonal and customer service skills.
• Proficient with Microsoft Office and eager to embrace technology (cell phones, i-Pads, CRM, etc.).
• Hungry to learn and an ability to apply new knowledge.

EDUCATION AND EXPERIENCE

• High School diploma, trade school certificate or equivalent experience preferred.
• Valid medical card and/or ability to pass DOT physical exam in order to obtain medical card.
• Minimum of 5 years of experience repairing and maintaining construction or heavy equipment or vehicles as a diesel mechanic.
• Valid driver’s license.

PHYSICAL REQUIREMENTS

• Must have the ability to lift up to 75 lbs.
• Must be able to sit and stand for long periods of time with frequent bending.
• Must be able to work inside and outside in variable weather conditions.
• Extensive travel to and from customer job sites.

Position Title: Outside Sales Representative/Account Manager – Shrewsbury, MA

Reports to:  Sales Manager

POSITION SUMMARY

The Outside Sales Representative/Account Manager is responsible for the sales and rental of light and heavy construction equipment within a defined geographic territory.  Outside Sales representatives are on the road every day, meeting with valued customers, visiting job sites and building relationships with key stakeholders.

DUTIES/RESPONSIBILITIES

• Develops a database of qualified leads through referrals, telephone canvassing, face-to-face cold calling on business owners, and networking throughout the community.
• Responsible for sourcing and developing client relationships and follow-up on referrals.
• Regularly meet sales quotas and make conscious efforts to exceed sales quotas.
• Works with the Credit Department to establish new accounts; assists customer in preparing and processing credit/financing arrangement paperwork.
• Maximize all opportunities in the process of closing a sale and/or rental.
• Consults and makes recommendations to prospects and clients on various sales and rental equipment, products and services.
• Creates and conducts effective proposal presentations.
• Demonstrates the ability to gather complete data to allow for efficient processing of a sale and/or rental of equipment.
• Maintains contact with all clients, in the assigned area of responsibility, to ensure high levels of client satisfaction.

REQUIRED SKILLS/ABILITIES

• Ability to manage accounts and/or territory.
• Ability to perform duties with a sense of urgency, exceeding customer expectations.
• Proven success in prospecting and developing a territory.
• Strong verbal and written communication skills and ability to communicate with customers, management, and other co-workers, both individually and in front of a group.
• Ability to understand and communicate basic financing with customers.
• Detail oriented with a high level of accuracy.
• Excellent negotiation skills.
• Ability to function in high-paced and at times stressful environment.
• Strong entrepreneurial drive and work ethic.
• Proficient in the use of computers and related software, including Microsoft Office and customer relationship management system (CRM).

EDUCATION AND EXPERIENCE

• College degree or equivalent work experience preferred.
• Previous experience in field sales or a sales internship.
• Previous construction equipment sales and rentals experience.
• Valid driver’s license.

PHYSICAL REQUIREMENTS

• Regular use of the telephone and e-mail for communication is essential.
• Sitting, standing, walking, driving, and talking for extended periods is common.
• Must be able to lift up to 50 lbs.