Careers

Position Title: Field Service Mechanic – Chicopee, MA

Reports to:  Service Manager

POSITION SUMMARY

The Field Service Mechanic performs maintenance and repair of complex mechanical, electrical, hydraulic, and diesel systems on a variety of heavy equipment on-site or in the field.

DUTIES/RESPONSIBILITIES

• Completes repairs and preventative maintenance functions on-site and in the field.
• Trains technicians on repairs, maintenance, mechanical, electrical, hydraulic and diesel systems.
• Provides demonstration and instruction on heavy equipment use to customers.
• Interacts with customers and vendors to property diagnose and repair heavy equipment.
• Completes work orders and documents maintenance history with detail and accuracy in a timely manner.
• Communicates with Service Manager regarding equipment damage and/or other work hazards, accidents or injuries.
• Orders parts as necessary to complete repairs and maintenance of equipment.
• Conducts heavy equipment functionality, use, and safety tests.

REQUIRED SKILLS/ABILITIES

• Experience and training in assessment techniques including examining, questioning, evaluating and reporting on the performance of all equipment in the rental fleet.
• Highly developed mechanical background including work with various construction or heavy machinery, specifically repairing hydraulics, electric systems, and diesel engines.
• Extensive knowledge of construction or heavy equipment, advanced understanding of schematics and diagrams.
• Must have own tools required to perform job.
• Attention to detail and strong organizational skills.
• Excellent written and verbal communication skills.
• Excellent interpersonal and customer service skills.
• Proficient with Microsoft Office and eager to embrace technology (cell phones, i-Pads, CRM, etc.).
• Hungry to learn and an ability to apply new knowledge.

EDUCATION AND EXPERIENCE

• High School diploma, trade school certificate or equivalent experience preferred.
• Valid medical card and/or ability to pass DOT physical exam in order to obtain medical card.
• Minimum of 5 years of experience repairing and maintaining construction or heavy equipment or vehicles as a diesel mechanic.
• Valid driver’s license.

PHYSICAL REQUIREMENTS

• Must have the ability to lift up to 75 lbs.
• Must be able to sit and stand for long periods of time with frequent bending.
• Must be able to work inside and outside in variable weather conditions.
• Extensive travel to and from customer job sites.

Position Title: Inside Sales/Rental Coordinator/Dispatch – Uxbridge, MA, Shrewsbury, MA, Chichester, NH, & Plaistow, NH

Reports to:  Branch Manager

POSITION SUMMARY

The Inside Sales Coordinator provides exceptional customer service in order to achieve rental, sales, and service revenue goals.

DUTIES/RESPONSIBILITIES

• Manage new and existing customer accounts by managing customer expectations; resolves customer issues and concerns.
• Develops new accounts by marketing company product lines and offering value-added services.
• Receives and processes customer orders and serves as the customer’s primary point of contact.
• Works closely with the Outside Sale Team to assist as needed.
• Develops a referral network to assist in increasing the client base.
• Assist in orienting customer on equipment and vehicles, if needed.
• Completes Rental Agreements and contract timely and accurately.
• Communicates with the service department regarding upcoming rental needs to ensure equipment is rent ready.
• Dispatches and manages the day to day trucking needs.

REQUIRED SKILLS/ABILITIES

• Strong verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent sales and customer services skills.
• Strong analytical and problem-solving skills.
• Ability to function in high-paced and at times stressful environment.
• Strong entrepreneurial drive and work ethic.
• Competitive nature.  Driven to succeed.  Hate to lose.
• Passion for/Knowledge of equipment (Scissor Lifts, Skid Steers, Mini Ex, Loaders, Multi Terrain Loaders) a plus.
• Experience with general contractor’s, excavators, and landscapers a plus.
• Proficient with Microsoft Office and eager to embrace technology (cell phones, i-Pads, CRM, etc.).
• Hungry to learn and an ability to apply new knowledge.

EDUCATION AND EXPERIENCE

• College degree or equivalent work experience preferred.
• Customer service and/or sales experience preferred.
• Valid driver’s license.

PHYSICAL REQUIREMENTS

• Occasional lifting may be required up to 50 lbs.
• Must be able to sit and stand for long periods of time with frequent bending.

Position Title: Class A Driver – Chichester, NH

Reports to:  Branch Manager

POSITION SUMMARY

The Class A Commercially Licensed Truck Driver (CDL) will perform delivery and pick up of equipment for customers in a safe, timely and courteous manner. CDL Drivers must be able to maintain a current driver log via Electronic Logging Device (ELD) and confidently load and unload construction equipment consistent with Department of Transportation classification.

DUTIES/RESPONSIBILITIES

• Performs pre-trip inspections; addresses any issues immediate.
• Responsible for the delivery and pick up rental units.
• Load and unload construction equipment; safely secure loads for transportation.
• Fuels equipment and inspects for damage and tag accordingly upon rental return.
• Completes accurate daily driving logs through use of electronic logging device (ELD).
• Completes Daily Inspection Reports.
• Documents equipment condition and damages using Record 360.
• Obtains customer signature on rental contract and damage inspection sheet at time of delivery.
• Responsible for keeping vehicle kept clean, organized and in proper working order.

REQUIRED SKILLS/ABILITIES

• Class A Commercial Driver’s License.
• Knowledge of construction equipment and safe driving procedures
• Knowledge of a GPS system and the ability to read maps

• Attention to detail and strong organizational skills.

• Excellent interpersonal and customer service skills.
• Proficient with Microsoft Office and eager to embrace technology (cell phones, i-Pads, CRM, etc.).
• Hungry to learn and an ability to apply new knowledge.

EDUCATION AND EXPERIENCE

• High School diploma, trade school certificate or equivalent experience preferred.
• Valid medical card and/or ability to pass DOT physical exam in order to obtain medical card.
• Minimum of 1 year driving experience.

PHYSICAL REQUIREMENTS

• Must have the ability to lift up to 75 lbs.
• Must be able to sit and stand for long periods of time with frequent bending.
• Must be able to work inside and outside in variable weather conditions.
• Extensive travel to and from customer job sites.