Careers

Position Title:    Technician/Yard Support – Uxbridge, MA                                                

Reports to:  Service Manager/Branch Manager

POSITION SUMMARY

The Technician/Yard Support position is responsible for general yard and shop cleanup in accordance with company standards, and maintaining a safe and hazard free workplace.  The Technician/Yard Support position inspects and performs all checkout and check-in procedures for equipment.

DUTIES/RESPONSIBILITIES

• Reports equipment condition before and after usage.
• Assists with routine inspections, repairs, maintenance, and cleaning of equipment
• Assists in loading and unloading of equipment as well as refueling machines upon return.
• Delivers and picks up small equipment or supplies.
• Appropriately documents check-in/check-out information.  Verifies fuel consumed and inspects all details of equipment.
• Assists the Inside Sales Team in the selection of rental ready equipment for each transaction.
• Greets and assists customers and delivery drivers in loading and unloading of equipment and provides general operating instructions on rental equipment.
• Maintains equipment inventory systems according to standard operating procedures.

 REQUIRED SKILLS/ABILITIES

• Attention to detail and strong organizational skills.
• Experience with towing a trailer or other small towable equipment.
• Basic mechanical skills to perform and/or recommend minor equipment repairs.
• Excellent interpersonal and customer service skills.
• Proficient with Microsoft Office and eager to embrace technology (cell phones, i-Pads, CRM, etc.).
• Hungry to learn and an ability to apply new knowledge.

EDUCATION AND EXPERIENCE

• High School diploma or equivalent experience preferred.
• Valid medical card and/or ability to pass DOT physical exam in order to obtain medical card.
• General knowledge of construction equipment.
• Valid driver’s license.

PHYSICAL REQUIREMENTS

• Must have the ability to lift up to 50-75 lbs.
• Must be able to sit and stand for long periods of time with frequent bending.
• Must be able to work inside and outside in variable weather conditions.

Position Title: Inside Sales/Rental Coordinator/Dispatch – Uxbridge, MA

Reports to: Branch Manager

Position Summary

The Inside Sales Coordinator provides exceptional customer service in order to achieve rental, sales, and service revenue goals.

Duties/Responsibilities

• Manage new and existing customer accounts by managing customer expectations; resolves customer issues and concerns.
• Develops new accounts by marketing company product lines and offering value-added services.
• Receives and processes customer orders and serves as the customer’s primary point of contact.
• Works closely with the Outside Sale Team to assist as needed.
• Develops a referral network to assist in increasing the client base.
• Assist in orienting customer on equipment and vehicles, if needed.
• Completes Rental Agreements and contract timely and accurately.
• Communicates with the service department regarding upcoming rental needs to ensure equipment is rent ready.
• Dispatches and manages the day to day trucking needs.

Required Skills/Abilities

• Strong verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent sales and customer services skills.
• Strong analytical and problem-solving skills.
• Ability to function in high-paced and at times stressful environment.
• Strong entrepreneurial drive and work ethic.
• Competitive nature.  Driven to succeed.  Hate to lose.
• Passion for/Knowledge of equipment (Scissor Lifts, Skid Steers, Mini Ex, Loaders, Multi Terrain Loaders) a plus.
• Experience with general contractor’s, excavators, and landscapers a plus.
• Proficient with Microsoft Office and eager to embrace technology (cell phones, i-Pads, CRM, etc.).
• Hungry to learn and an ability to apply new knowledge.

Education and Experience

• College degree or equivalent work experience preferred.
• Customer service and/or sales experience preferred.
• Valid driver’s license.

Physical Requirements

• Occasional lifting may be required up to 50 lbs.
• Must be able to sit and stand for long periods of time with frequent bending.